THE INVESTIGATION OF TOURIST GUIDES COMMUNICATION BARRIER IN GUIDING FOREIGN TOURIST IN GAYO LUES
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Abstract
The purpose of this research is to identify the tour guides difficulties factor and types of difficulties fased by foreign tourist in investigation of tourist guides communication barrier in guiding foreign tourist in Gayo Lues. The research was descriptive quantitative research. The research subjek is tour guide in Gayo Lues. Data colection techniquis were interview and survey questionnare. There are four tour guide interviwed by the research to obtain the data of tourist guide difficulties factor in communication between tour guide and foreign tourist. In addtion, there are 15 statement of questionnare which aimed to identify the types of communication barrier between tour guide and foreign tourist. The result showed that there is some factor of tourist guide: lack of proficiency in English, culture difference, unfavorable enviromental condition,character, government condition, and uncertified guide.
Keywords
Communication barrier, communication barrier factor, tour guide, foreign tourist
References
ACKNOWLEDGEMENT..............................................i
ABSTRAK....................................................................iv
TABLE OF CONTENT..................................................v
LIST OF TABLE........................................................VII
LIST OF APPENDICES ............................................ viii
CHAPTER I INTRODUCTION.....................................1
1.1 Background of study..........................................1
1.2 Research Of study..............................................6
1.3 Research objektif of study.................................6
1.4 Signification of study..........................................6
1.5 The Scope of study.............................................7
1.6 Difination Key of Tern........................................7
CHAPTER II REVIEW OF LITERATURE.......................9
2.1 Communication barrier.....................................9
2.2 Types of intercultural Communication barrier..10
2.3 Communication....,...........................................12
2.4 Foreign tourist..................................................20
2.5 Tourism...,........................................................21
2.6 Tour guide........................................................22
2.7 Tour..................................................................23
2.8 The Responsibilities of the tour guide........24
2.9 Obstancle Communication.........,..................24
CHAPTER III METHODOLODY RESEARCH...........29
3.1 Research design..............................................29
3.2 population and sample.......,.........................29
3.3 The location of research.................,...............30
3.4 Data colection Instrumen................................31
CHAPTER IV RESULTS AND DISCUSSION.............37
4.1 Validity and Reliability......................................37
4.2 Finding of Interview.........................................49
4.3 Result of Interview and survey..,....................73
4.5 Discussion.........................................................74
CHAPTER V CONCLUTION AND SUGGESTION....80
5.1 Conclution.........................................................80
5.2 Suggestion.....,...................................................80
REFERENCE..............................................................82